Questions & Answers

Welcome to Swid – your trusted destination for premium skincare and beauty products.
Below are answers to some of the most common questions:

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Help Center – Everything You Need to Know

1. What types of products do you offer?

We offer a wide range of skincare and beauty products, including creams, serums, cleansers, and makeup. All products are carefully selected from reputable, high-quality brands.

2. How do I choose the right product for my skin?

We recommend reading the product description and ingredients carefully to ensure it suits your skin type (oily, dry, combination, or sensitive). If you're unsure, consulting a dermatologist is always a safe option..

3. Are your products 100% authentic?

Yes, all our products are 100% authentic and sourced from authorized distributors to ensure quality and effectiveness.

4. What payment methods are available?

  • Secure online payment via credit/debit cards.

  • Cash on delivery (if available in your region).

  • Bank transfer (subject to our store policy).

5. What are the shipping costs and delivery times?
  • Shipping fees vary based on your location and order value. Charges are clearly displayed at checkout.
  • Orders are typically delivered within 2 to 5 business days within [your country/region]. International deliveries may take longer.
6. What is your return and exchange policy?

  • Returns or exchanges are accepted within [number of days] from the delivery date, provided the items are unused and in their original condition.

  • Please contact us to arrange a return or exchange.

7. Do you offer discounts or special promotions?

Yes! We regularly offer promotions and special deals. Subscribe to our newsletter or follow us on social media to stay updated.

8. I have a skin condition or allergy—how can I ensure a product is safe for me?

Please review the ingredient list carefully and consult your doctor if you have any medical conditions or known allergies. Your safety is our priority.

9. How can I modify or cancel my order after placing it?

Please contact our customer service team as soon as possible via email or phone. If your order hasn’t been shipped yet, we’ll gladly help you make changes or cancel it.